Shipping policy

Delivery

once your order is placed, our delivery team will add you to a route that covers your area, once your order has been added to the route (this usually happens within 7 days of order placed), you will receive an automated email with your scheduled delivery date, your tracking via your online order page will also be updated, you will then receive a two hour time slot early on the morning of delivery along with updated tracking which will allow you to track the delivery team as they head towards you.

Please note, once you have been given your delivery date, if you cannot be home or provide a safe place for our delivery team to leave your item(s), you should let us know immediately, we will try our best to reschedule your delivery for a more appropriate date, however, in any case we do not offer a pick your own delivery day service, so if you can not make your initial delivery, we can only reschedule to days we will be traveling near your area. 

PLEASE NOTE, if you are not home when our delivery team arrives and have not offered/or we can’t access a safe space to leave the item, A redelivery charge will be applicable to the same value of the initial delivery charge, if in that case you would prefer to cancel your order, your initial delivery charge will not be refunded.

When one person delivery is selected at checkout,  help unloading at the delivery location may be required, As stated we use a doorstep delivery service, the courier will help carry your item(s) into the ground floor only, 2 person courier service is also available at checkout if required, where the team will carry the item into your property, again ground floor room of choice (access permitting)

Delivery fees will not be refunded if the customer refuses the item for reasons such as access issues or change of mind, delivery fees may be waived for reasons such as damaged in transit, these will be assessed on a case by case basis.

please note we only offer ground floor delivery included with the delivery charge, however the delivery team offer additional services including assembly and taking items up past ground floor level etc, any of these additional services would be an agreement directly with yourself and the courier company and would need to be arranged and paid for directly with the courier, we will not be held responsible for any damages that might happen when transporting items past or above a ground floor level, this would be an issue for you to resolve with the courier.

The customer is responsible for the cost of returning the item which would be the same as the delivery charge paid. The sum will be taken from the refundable amount of the purchased item before the refund is processed. This does not effect you statutory rights.

our current shipping rates are set out below:

 

Delivery tariffs

Collection  from our warehouse in willenhall, WV13 1PL - Free

Small item (DPD or similar service used) - £19.99

one person service - £39

2 person courier team - £59

Scotland, courier - one person £70